VideoSlots Terms and Conditions

Welcome to VideoSlots Online Casino. These terms and conditions govern your use of our services, and by creating an account with us you agree to be bound by them in full. We operate VideoSlots Casino under strict regulatory oversight, and we ask that you read this document carefully before you deposit, play or withdraw funds. If you do not agree with any part of these terms, we ask that you refrain from using our video slots casino platform.

Who We Are

VideoSlots Online Casino is owned and operated by Videoslots Limited, a company registered in Malta under registration number C49090, with our registered office at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. Our sportsbook is operated by Videoslots Sports Limited, registered in Malta under number C93953, at the same address. We have been operating our video slots casino since 2011 and hold licences from the Malta Gaming Authority (MGA/CRP/258/2014), the UK Gambling Commission (39380), Spelinspektionen in Sweden (23Si1181) and AGCO in Ontario (OPIG1267597). Our sportsbook operates under MGA/CRP/258/2014/02 and Spelinspektionen 25Si933. We also hold a separate licence to operate in Spain.

Eligibility and Account Registration

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to register for VideoSlots. When you complete our videoslots login registration form, you confirm that all information you provide is accurate and current. We reserve the right to verify your identity and to request supporting documents before processing any withdrawal.

We do not accept players from a number of restricted territories, including the United States, France, the Netherlands, Spain (outside our locally licensed operation), Portugal, Poland, Belgium, Switzerland and various other jurisdictions listed in our full compliance documentation. Players registering from the United Kingdom, Italy, Sweden, Denmark or Greenland are subject to separate local terms that reflect the requirements of their respective licences, including our videoslots UK terms.

Deposits and Withdrawals

We accept a wide range of payment methods across our video slots online casino, including Visa, Mastercard, Apple Pay, Skrill, Neteller, EcoPayz, Euteller and direct bank transfer. Customers residing in the UK can no longer use payment cards to fund their accounts. Our minimum deposit is €10 or £10, and deposits are processed instantly, with funds appearing in your account in real time.

We set a minimum withdrawal amount of €20 across every method, including bank transfer. If you request a smaller amount, our support team may approve it subject to a 3.95% processing fee. Our maximum withdrawal is £10,000 per transaction. We pay amounts up to €30,000 to your original payment method, while anything above that threshold is paid by bank transfer following a request to our support team. Progressive jackpot wins of €50,000 or more may take up to 30 working days for us to process, and a fee of up to 3.95% may apply to funds withdrawn without wagering, or to more than one withdrawal within a 7-day period.

We aim to process every withdrawal request within 12 hours, with the exception of bank wire transfers, which can take up to 2 working days. Once we have received satisfactory due diligence documents, we process withdrawals within 48 hours, although our review of gaming patterns can extend the videoslots withdrawal time in certain cases. After we approve your withdrawal, Skrill, Neteller and EcoPayz transfers are typically instant, Visa and Mastercard payments can take 3-5 days, and bank transfers can take up to 5 business days.

Bonuses and Promotions

We offer every newly registered player a three-part welcome package consisting of the videoslots welcome bonus, Welcome Spins and a 7-day Battle Freerolls Ticket. A minimum first deposit of €10 or £10 unlocks 11 wager-free Welcome Spins along with our 100% videoslots casino bonus, subject to the terms of your licensing jurisdiction. Under our UK licence, we match your first deposit up to £50, and you must wager the bonus 10 times within 60 days. Under our MGA licence, we match deposits up to €200, requiring 35 times wagering within 60 days. Any amount above these ceilings does not count toward your qualifying deposit, and we cap the maximum bet while a bonus is active at 50% of the bonus amount or €20/£20, whichever is lower.

We reward loyal players through several ongoing promotions on our platform. The Wheel of Jackpots offers three exclusive in-house jackpots - Mega, Major and Mini - with guaranteed minimums, all wager-free and withdrawable immediately once won. Clash of Spins runs continuously, and our Battle of Slots multiplayer tournaments give you the chance to compete for cash prizes, Battle Tickets and Extra Spins. We periodically issue a videoslots promo code or videoslots bonus code via email or SMS for our Reload Bonus, which is released in ten tranches over 60 days. Only one bonus may be active on your account at any given time, and we permit only one bonus per household or IP address.

We ask that you review the specific terms attached to each promotion, as wagering contributions vary by game type, and progressive jackpot games generally do not count toward wagering requirements. The maximum cashout from our Welcome Free Spins is capped at £10.

Games and Software

Our video slots casino features more than 12,000 games from over 180 leading studios, including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming and many more. We add new titles daily across categories such as Video Slots, Table Games, Live Casino, Video Poker, Scratch Cards and Jackpots. We built our platform on HTML5 technology, meaning our videoslots app requires no download - you can access every game through your browser on desktop, tablet or smartphone, on both iOS and Android devices. Everything available on our desktop site, including registration, deposits and withdrawal requests, is fully available through our video slots mobile casino experience.

Responsible Gambling

We are committed to promoting safer gambling across our platform. We provide self-exclusion tools, deposit limits and reality checks to help you manage your play. If you feel your gambling is becoming a concern, we encourage you to contact our support team, who can guide you toward the appropriate tools and external support organisations.

Customer Support

Our support team is available 24 hours a day, seven days a week, via live chat, telephone and our online contact form. You can also reach us by email at support@videoslots.com. We provide support in multiple languages to serve our international player base, and our team is ready to assist with any queries relating to your videoslots casino login, deposits, withdrawals or bonus terms.

Account Inactivity

If your account remains unused for 12 consecutive months, we apply a maintenance charge of €1.00 per month. Should your balance remain dormant for 30 months, we are required to transfer these funds to the Malta Gaming Authority in accordance with regulatory requirements.

Changes to These Terms

We reserve the right to amend these terms and conditions at any time to reflect changes in our services, regulatory requirements or business practices. We will notify you of material changes through our website or by email, and your continued use of VideoSlots Online Casino after such changes constitutes your acceptance of the updated terms.

Governing Law

These terms are governed by the laws of Malta, and any disputes arising from your use of our services will fall under the jurisdiction of the relevant regulatory body under which your account operates, whether that is the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen or AGCO Ontario. We encourage you to contact our support team in the first instance to resolve any concerns before pursuing formal dispute resolution.