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Responsible Gaming at VideoSlots

At Video Slots, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. We are committed to promoting safer gambling practices across every product we offer, from our video slots casino games to our live casino tables and sportsbook. This page explains the tools, safeguards and support we provide to help you stay in control of your play.

Our Commitment to Player Protection

We operate under multiple gambling licences, including the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen in Sweden and AGCO in Ontario. Each of these regulators requires us to maintain robust responsible gaming standards, and we go beyond the minimum requirements wherever possible. Our VideoSlots team monitors account activity continuously, looking for patterns that may indicate a player is struggling to stay in control.

We at Video Slots believe that transparency and easy access to protective tools are essential. Whether you access our VideoSlots Casino from a desktop computer or through our videoslots app on your mobile device, the same safer gambling features are available to you at every stage of your journey with us.

Setting Limits on Your Account

We give every registered player the ability to set personalised limits directly from their account settings. These tools are designed to help you manage your spending and playing time before problems arise, and we encourage all customers to review them regularly, especially after claiming a VideoSlots Casino bonus.

  • We allow you to set daily, weekly or monthly deposit limits
  • We offer loss limits so you can cap the amount you are willing to lose over a given period
  • We provide wager limits to control the total amount staked
  • We let you set session time limits to manage how long you play in one sitting

Any reduction to a limit takes effect immediately, while increases only apply after a cooling-off period, giving you time to reconsider. Our Video Slots support team can guide you through this process if you contact us via live chat.

Time-Outs and Self-Exclusion

We understand that sometimes a short break is all that's needed to regain perspective. That is why we offer a time-out feature that temporarily suspends your VideoSlots Casino login for a period you choose, ranging from 24 hours to several weeks. During this time you will not receive marketing communications from us, and your account remains inactive until the period expires.

  • We offer short-term time-outs for players who need a brief pause
  • We provide self-exclusion periods of six months, one year, or longer where required by your local licence
  • We participate in national self-exclusion schemes such as GAMSTOP in the United Kingdom and Spelpaus in Sweden

Once self-exclusion is activated, we close access to your account, remove you from promotional lists, and, where required by regulation, prevent reactivation until the chosen period has fully elapsed. We take this obligation seriously and will not permit early reopening of an account under self-exclusion, even upon request.

Reality Checks and Session Reminders

To help you stay aware of how long you have been playing, we display reality check notifications at intervals you can customise. These pop-up reminders show your session duration, net deposits and losses, giving you the information needed to make an informed decision about whether to continue. We built this feature into every version of our video slots mobile casino platform, so the same protection follows you whether you play on a laptop or a smartphone.

Support Organisations and External Resources

We work alongside independent organisations that specialise in gambling support and treatment. We at VideoSlots believe that external, professional help is often the most effective route for players experiencing serious difficulties, and we make referrals easy to find throughout our site.

  • GamCare – free advice, support and counselling for UK residents
  • BeGambleAware – information and support for problem gambling
  • Gamblers Anonymous – peer support groups available worldwide
  • Stödlinjen – Sweden's national support service for gambling and gaming
  • ROFUS – the Danish register for self-exclusion from gambling

We also provide links to software such as Gamban and BetBlocker, which can block access to gambling websites across all your devices, offering an additional layer of protection beyond our own account tools.

Age Verification and Protecting Minors

We only permit registration and play from individuals aged 18 or over, and in certain licensed markets the minimum age is higher. Our VideoSlots verification process requires proof of identity and age before any withdrawal is processed, and we reserve the right to request this documentation at any stage of your relationship with us. We also recommend that account holders use parental control software, such as Net Nanny or CyberPatrol, on any shared device to prevent underage access to our video slots casino games.

Our Ongoing Responsibility

Responsible gaming is not a one-time policy for us; it is an ongoing commitment that shapes how we design our products, run our promotions, and train our support staff. We regularly review our procedures against the latest regulatory guidance from the Malta Gaming Authority, the UK Gambling Commission and other bodies that license our operations. If you have any questions about the tools described on this page, or would like assistance setting up limits or self-exclusion, our team is available around the clock through live chat, e-mail at support@videoslots.com, or by telephone. We are here to help you enjoy your time with us safely and responsibly.

FAQ

What are the signs of problem gambling?

We want every player to be able to recognise the early warning signs of gambling-related harm, both in themselves and in people close to them. Our VideoSlots casino platform includes self-assessment tools that can help you evaluate your own gambling behaviour honestly. Signs include spending more money or time gambling than you originally intended, chasing losses by depositing further funds (including using a videoslots bonus code repeatedly to keep playing), neglecting work, relationships or daily responsibilities because of gambling, borrowing money or selling possessions to fund gambling activity, and feeling anxious, irritable or preoccupied when not gambling.

What should I do if I recognise these signs in myself?

If you recognise any of these signs in yourself, we strongly encourage you to use one of the tools described above or to reach out to our support team, who are trained to discuss these concerns sensitively and confidentially.

Content updated: August 25, 2026