VideoSlots Privacy Policy

At VideoSlots, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and protect your information when you use our platform, whether you access video slots casino games through our website or through our mobile application. By registering an account with us, you agree to the practices described below.

Information We Collect

When you create an account, place a bet, or contact our support team, we collect several categories of personal data. Our Video Slots platform is licensed and regulated, which means we are legally required to verify your identity and maintain accurate records of your activity with us.

• We collect registration details such as your name, date of birth, address, email and phone number when you sign up for videoslots login credentials
• We record financial information, including payment card details and e-wallet identifiers, whenever you make a deposit or request a withdrawal
• We track your gaming activity, including bets placed, games played, and use of any videoslots bonus code, to manage your account and comply with responsible gaming obligations
• We gather technical data such as your IP address, device type and browser information when you access our video slots casino from desktop or through the VideoSlots app
• We store communication records from live chat, email and phone conversations with our support team

How We Use Your Information

We use the information we collect for a range of legitimate purposes connected to operating our video slots online casino. Our primary goal is to provide you with a secure and enjoyable experience while meeting our regulatory obligations under the Malta Gaming Authority, the UK Gambling Commission and other licensing bodies.

• We use your data to verify your identity and age before allowing access to VideoSlots casino games
• We process your information to manage deposits, withdrawals and to apply any videoslots casino bonus or promotional offer to your account
• We analyse your gaming patterns to detect problem gambling behaviour and to support responsible gaming tools
• We use your contact details to send account notifications, security alerts and, where you have consented, marketing communications about our video slots bonus code offers and promotions
• We rely on your data to prevent fraud, money laundering and unauthorised account access

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our website and Video Slots app to improve functionality, remember your preferences, and analyse how our online casino video slots services are used. Cookies help us keep you logged in between sessions and allow us to present relevant content, including personalised videoslots welcome bonus offers. You can manage cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of our site.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in specific circumstances necessary to operate VideoSlots casino responsibly and lawfully.

• We share data with regulatory authorities, including the Malta Gaming Authority, UK Gambling Commission, Spelinspektionen and AGCO Ontario, as required by our licensing obligations
• We work with payment processors and banking partners to facilitate deposits and withdrawals across our supported currencies
• We may share information with identity verification providers to confirm your age and identity before granting access to video slots casino online services
• We disclose information to law enforcement agencies when legally required, particularly in connection with fraud prevention or anti-money laundering investigations
• We may share aggregated, anonymised data with our software providers to improve game performance across our library of over 12,000 titles

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our servers use encryption technology to safeguard sensitive information, including payment details submitted during transactions on video slots casino platforms. While we take every reasonable step to secure your data, no method of electronic transmission or storage is completely infallible, and we encourage you to use strong, unique passwords for your videoslots casino login.

International Data Transfers

As we operate across multiple jurisdictions, including the United Kingdom, Sweden, Denmark, Italy, Spain, Germany and Canada, your data may be transferred and processed outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, consistent with applicable data protection laws, including GDPR requirements for our European operations.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We are committed to respecting these rights and responding to your requests promptly.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information in your account
• You can request that we delete your data, subject to our legal and regulatory retention obligations
• You have the right to withdraw consent for marketing communications at any time
• You may object to certain types of processing, including profiling used for promotional purposes

To exercise any of these rights, you can contact our support team, who are available 24 hours a day, seven days a week via live chat, or by emailing support@videoslots.com.

Account Inactivity and Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by law. Accounts left unused for 12 months may incur a monthly maintenance charge, and balances dormant for 30 months are handled in accordance with our regulatory obligations under the Malta Gaming Authority. We retain transaction records, verification documents and communication history to meet anti-money laundering and licensing requirements even after account closure.

Children's Privacy

Our services are strictly restricted to individuals aged 18 and over. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with any funds handled in accordance with our terms and applicable regulations.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through your registered email address or via a notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, our support team is here to help. You can reach us through live chat, available around the clock, by emailing support@videoslots.com, or by writing to us at Videoslots Limited, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta.